Hidekazu ARITA, Kiyoshi KOGURE, Izuru NOGAITO,Hiroyuki MAEDA and Hitoshi IIDA
Comparison of Telephone and Keyboard
Conversation
Abstract:The distinctive features of telephone and keyboard conversations are
clarified through analysis of simulation data. Keyboard conversation is shown to
have the same fundamental features as telephone conversation, except for
stammering, correction, and interjections indicating agreement. Both types of
conversation have similar ways of expressing intention characteristic of
conversation, and structuring discourse in terms of the 'discourse segment'(Grosz
& Sidner 1985). The result of the research justifies a study of keyboard
conversation as an approximation of telephone conversation.